Report an Outage
PRECO strives to provide continuous, reliable electric service. However, there may be times when trouble occurs either in your own electrical system or on cooperative lines causing a power outage.
Three ways to report a power outage
- Report an outage through your online account or SmartHub mobile app.
- Text your outage to our Outage Texting System.
- Call (800) 282-3824, then follow the prompts. For our Outage Reporting System to automatically identify your location, a valid phone number must be associated with your account in our system.
To use Outage Texting, you must first be enrolled. To enroll, simply text PRECO to 800-282-3824 and follow the prompts.
To report an outage and receive outage updates on your phone text the word OUT to 800-282-3824.
Outage Texting FAQ
Simply text PRECO to 800-282-3824.
Text STOP to 800-282-3824.
Under normal circumstances, our dispatch center is notified of an outage after two minutes without power; text messages are sent automatically after that. If your meter is not an automated meter, our system will not receive a notification that you are without power.
There are 3 interactive text commands:
OUT — Submit an outage directly to our dispatch center
STATUS — Request updates for an ongoing outage
HELP — An automated response will provide PRECO’s 800 number and other information
PRECO does not charge a fee for this service. However, you may incur standard text message or data charges from your mobile carrier provider.
No. A small number of members have an analog meter on their electric service. Outage Texting System technology is only compatible with automated meters.