Report an Outage

PRECO strives to provide continuous, reliable electric service. However, there may be times when trouble occurs either in your own electrical system or on cooperative lines causing a power outage.

Three ways to report a power outage

  1. Report an outage through your online account (SmartHub) or the mobile app.
  2. Text your outage to our Outage Texting System.
  3. Call Customer Care at (800) 282-3824, then follow the prompts. For our Outage Reporting System to automatically identify your location, a valid phone number must be associated with your account in our system.

Outage Texting

Report an outage and receive outage updates on your phone with Outage Texting. Simply text the word OUT to (800) 282-3824.Mobile phone displays outage message

To use Outage Texting, your mobile phone number must be associated with your electric account. Update the number on your account through your online account or by calling us.

Outage Texting FAQ

Simply text PRECO to (800) 282-3824.

Text STOP to (800) 282-3824.

Under normal circumstances, our dispatch center is notified of an outage after two minutes without power; text messages are sent automatically after that. If your meter is not an automated meter, our system will not receive a notification that you are without power.

There are 3 interactive text commands:

OUT — Submit an outage directly to our dispatch center
STATUS — Request updates for an ongoing outage
HELP — An automated response will provide PRECO’s 800 number and other information

PRECO does not charge a fee for this service. However, you may incur standard text message or data charges from your mobile carrier provider.

No. A small number of members have an analog meter on their electric service. Outage Texting System technology is only compatible with automated meters.