Enroll in Outage Texting
To use Outage Texting, you must first be enrolled. To enroll, simply visit our enrollment website and follow the enrollment steps.
How To Report an Outage
To report an outage and receive outage updates on your phone, text the word OUTAGE to (800) 282-3824.
Outage Texting FAQ
Text QUIT to (800) 282-3824.
Under normal circumstances, our dispatch center is notified of an outage after 2 minutes without power; text messages are sent within 10 minutes after that. If your meter is not an automated meter, our system will not receive a notification that you are without power.
There are 4 interactive text commands:
- Outage — Submit an outage directly to our dispatch center
- Status — Request updates for an ongoing outage
- Quit — Stop receiving outage text notifications
- Help — An automated response will provide PRECO’s 800 number and other information
PRECO does not charge a fee for this service. However, you may incur standard text message or data charges from your mobile carrier provider.
No. A small number of members have an analog meter on their electric service. Outage Texting System technology is only compatible with automated meters.