Report an Outage

PRECO strives to provide continuous, reliable electric service. However, there may be times when trouble occurs either in your own electrical system or on cooperative lines causing a power outage.

Three ways to report a power outage

(1) Report an outage through SmartHub online or the mobile app.

(2) Text your outage to our Outage Texting System. Enroll in Outage Texting by texting PRECO to 8002823824. See Outage Texting below to learn more.

(3) Call 1-800-282-3824, then follow the prompts. For our Outage Reporting System to automatically identify your location, a valid phone number must be associated with your account in our system.

Outage Texting

Report an outage and receive outage updates on your phone with Outage Texting. Simply text the word PRECO to 8002823824.

To use Outage Texting, your mobile phone number must be associated with your electric account. Update the number on your account through SmartHub (on the web or on mobile app) or by calling us at 1-800-282-3824.

Outage Texting FAQ

How do I enroll?
Simply text PRECO to 8002823824.

How do I stop receiving outage text messages?
Text STOP to 8002823824.

How long does it take to be notified of an outage?
Under normal circumstances, our dispatch center is notified of an outage after two minutes without power; text messages are sent automatically after that. If your meter is not an automated meter, our system will not receive a notification that you are without power.

What options are available with Outage Texting?
There are 3 interactive text commands:

  1. OUT – Submit an outage directly to our dispatch center
  2. STATUS – Request updates for an ongoing outage
  3. HELP – An automated response will provide PRECO’s 800 number and other information

Am I being charged for this service?
PRECO does not charge a fee for this service. However, you may incur standard text message or data charges from your mobile carrier service.

Can I enroll in the Outage Texting System if I don’t have an automated meter?
No. A small number of members have an analog meter on their electric service. Outage Texting System technology is only compatible with automated meters.