A power surge is when the voltage increases above the normal flow of electricity through your home.
Surge Suppressor Q&A
The most common cause of power surges is lightning strikes. But, surges can also be caused by birds, animals, and trees interfering with power lines, auto accidents involving utility poles, or appliances cycling on and off in your home.
PRECO can install a heavy-duty surge suppressor in the meter base to help stop indirect surges, which could damage or destroy household wiring or large motor-driven appliances such as air conditioning and refrigeration equipment.
A 1-time installation fee of $24.95, plus a monthly fee of $5.95 plus tax, will be added to your electric bill.
No, there is no penalty. Contact our Customer Care Department at (800) 282-3824 to have the surge suppressor removed.
Nothing can protect your home’s electronics from a direct or indirect lightning strike.
No, not by itself. Surges can enter your home through phone lines, cable, or electrical lines. The meter-base surge suppressor offers protection from surges through the electrical lines.
A surge can cause damage to your sensitive equipment, such as computers or home theater systems. We recommend that additional plug-in devices or power strips be used as a “second” line of defense.
No, you do not have to be at home for the installation. Yes, generally the power will be off for less than 15 minutes during the installation.
The meter-based suppressor has an indicator light that lets you know it is functioning properly. If the light is not illuminated, call us at (800) 282-3824 so the surge suppressor can be repaired or replaced as part of the service coverage.
Contact our Customer Care Department at (800) 282-3824. If our surge suppressor fails because of a power surge and your appliance is damaged by that power surge, PRECO will reimburse you at fair market value.