Outage Texting FAQ

Text QUIT to (800) 282-3824.

Under normal circumstances, our dispatch center is notified of an outage after 2 minutes without power; text messages are sent within 10 minutes after that. If your meter is not an automated meter, our system will not receive a notification that you are without power.

There are 4 interactive text commands:

1. Outage — Submit an outage directly to our dispatch center
2. Status — Request updates for an ongoing outage
3. Quit — Stop receiving outage text notifications
4. Help — An automated response will provide PRECO’s 800 number and other information

PRECO does not charge a fee for this service. However, you may incur standard text message or data charges from your mobile carrier provider.

No. A small number of members have an analog meter on their electric service. Outage Texting System technology is only compatible with automated meters.