We are aware of scam calls targeting members and claiming a past-due balance requires immediate payment to avoid disconnection. These callers may know your actual balance or payment habits, making the call sound legitimate.
Please remember: we will never demand immediate payment using cash or prepaid payment methods or threaten instant disconnection over the phone.
If you receive a suspicious call or message, do not provide information or payment. Hang up and contact us directly using the phone number on your bill or our official website.